We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please carefully read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 12.00pm to 3.30pm on the day of arrival. Check-in times outside of those must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.00am on the morning of departure.
Please note the cancellation policy before committing to a reservation.
We require payment in full to secure your booking, you can do this through our booking page. We use Paypal Express checkout to ensure a secure transaction.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 7 days prior to the scheduled date of arrival a full refund will be issued.
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full.
A car park is available for guests’ at the front and the rear of the Guesthouse. Cars parked here are at owners risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of Bertie’s Guesthouse. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We reserve the right to charge for repair or making good if the damages are incurred.
At Bertie’s we are committed to protecting your privacy. We may collect information about you and then how we use it in order to satisfy your booking requirements. When you place a room booking with Woodhill we collect your name, e-mail address, mailing address, phone number and car registration number. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.
We use personal information about you for a number of purposes, including:
- To advise you of any changes or problems with your booking
- To help us to administer accounts, services and products we offer
This information is sent to you normally through email with a booking confirmation, reminder prior to your booking and a follow up feedback email. To change the personal details we hold about you to ensure you are up to date, email us at email@example.com
We do not sell or disclose your personal information to other companies without your prior consent.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £150.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
One well behaved dog is authorised to stay in our designated dog friendly room The Potting Shed.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted within any part of Bertie’s of Otterburn. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
Bertie’s of Otterburn reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
We reserve the right to amend these terms and conditions at any time.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.